1. What services does Whistle offer?

We offer a range of cleaning services for homes and businesses, including general/deep cleaning, carpet cleaning, window services, and more. Each job is tailored to meet your specific needs.

2. How do I schedule a cleaning?

You can easily schedule a cleaning by visiting our website and submitting our quote request form or contacting us directly at +1-416-710-3187 or hello@whistle-clean.com. Our team will work with you to find a time that fits your schedule.

3. What areas do you serve?

Whistle proudly serves Markham, Ontario, and surrounding regions. If you’re unsure if we cover your area, get in touch!

4. Are your cleaners insured and trained?

Yes, all our cleaners are fully insured and undergo thorough training to ensure they deliver the highest quality of service. We value safety and professionalism in every job we undertake.

5. What should I do before the cleaning appointment?

We recommend picking up personal items and valuables to ensure a smooth and efficient cleaning. Please let us know if there are specific areas or items you’d like us to focus on! We kindly note that if you need an oven cleaned behind, please move/pull it out before your appointment as our staff will not do so for liability and safety reasons. Thanks so much for understanding!

6. What can I do if I'm unhappy with the cleaning?

Client satisfaction and wonderful experiences are what Whistle exists to bring to the world, besides spotless spaces. If you’re not exactly happy with the results or any aspect of the experience with our company, call Morgan at (416) 710-3187 within 48 hours of your service. Your concerns will be addressed promptly.

7. Do you offer recurring cleaning services?

Absolutely! We offer flexible recurring cleaning plans adapted to your needs - weekly, bi-weekly, monthly, or whatever you fancy! Let us know your preferences, and we’ll set up a schedule that works for you.

8. What is your primary payment process?

We follow a straightforward payment process to ensure a smooth booking experience:

A minimum deposit of $100 (or 20% if the service estimate exceeds $500) is required. You can pay this deposit via a deposit invoice or a tax-free e-transfer.

Once we receive the deposit, we’ll send an invoice for the remaining balance (Total estimate minus $100) to authorize payment before services are booked. Please note that we do not charge your card until the service is completed.

If you need to cancel, the full amount is refundable within 48 hours of the scheduled service.

9. What other payment methods do you accept?

We offer several convenient payment methods for you to secure your booking. Please call or email us to confirm your preferred method before we can book your appointment.

We accept the following payment options:

• Debit and major credit cards
• E-transfer or bank transfer (EFT)
• Cash or cheque
• PayPal
• Over-the-phone payments
• POS purchase

If you want to pay in person, we offer payment via our POS system at our physical location. Split payments are available through POS, but please note that this is only offered in person, and our staff currently do not have POS access for remote transactions. We will introduce POS units for select providers in the future.

We appreciate your understanding!

10. Can I request special services or tasks?

Yes! If you have specific cleaning requests or special tasks in mind, please let us know when scheduling your service, during, or even after! We’ll do our best to accommodate your needs.

11. How can I join the Whistle team?

If you want to join us and Whistle together, check out our careers page for current job openings and fill out the application form. We want to meet and speak with amazing humans with big hearts, joyous attitudes, and impeccable attention to detail.